ABOUT US


#WeLoveTraveling

We are passionate travelers with extensive professional experience in the group travel sector, especially in national and international academic trips. Since 2008, we have lived the dream of creating enriching travel experiences that connect cultures and inspire life lessons through a fun and experiential learning process.

THE VALUE OF OUR STAFF


Team spirit

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For Ruta México, human capital is one of the most important elements of our organization, since it is the talent of those who collaborate with us, which gives our brand personality and presence. For this reason, to make our work more complete and diverse, we have a multidisciplinary team.

Our General Coordinator analyzes in detail each strategy and decision-making for the group and the company. Leaders in logistics and operations coordinate in detail every movement the group makes and supervise future destinations for our travelers.

Our Marketing and Sales leaders make up a core part of the company, as they are the ones who create innovative strategies to be at the forefront with our image in the market and serve new customers.

Our travel advisers are also an essential part of our organization as they are the face of our company and who help personalize trips and advise our clients.

During our trips we appoint group leaders who are in charge of efficiently coordinating the management of the group and our external suppliers.

We have support guides who review every detail and accompany the group of travelers at all times. Also, we invite local guides who contribute their experience and knowledge on specific topics about the destinations visited.

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Paramedics and doctors also occupy a fundamental position in our trips, since they are the ones who are on the look out for our participants throughout the trip and who help in emergency situations.

Our photo and video staff have been trained to capture the best moments of our trips and make your experience memorable.

Other important members of our team are our drivers and transport operators who are responsible for taking us to our destinations in a responsible and safe way.

In our team we all share the taste for travel and the philosophy of good service that characterizes us, so we prepare meticulously so that each of our trips is perfect and so that our travelers enjoy the experience to the fullest.

OUR CORE VALUES


What we believe in and how we do it

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EMPATHY


Empathy with travelers to satisfy their needs.

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PASSION


Passion for what we do to create unforgettable experiences.

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TEAMWORK


Teamwork to share new ideas with a group of people with different talents.

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QUALITY


We care about working with high quality standards to create loyalty with our business partners and travelers.

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CREATIVITY


Design trips with imagination and creativity to provide the traveler with the best possible experience.

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LONG-TERM VISION


Think with a long-term vision to develop new things that today seem impossible.

OUR SERVICE


The way we treat our clients


We want to offer you a fast, friendly and useful service; Like you, we have also been clients and we know that human warmth and sincere concern to solve needs and offer solutions makes all the difference, so we share with you our service standards:

Listen to you and solve your needs


We know that to offer you the correct alternatives we must understand the problem you are facing, so we will make sure to ask you the right questions and listen to your ideas.

Keep you informed


We are committed to communicating with you and keeping you abreast of the key information that you should know and make you a participant in decision-making so that everything is done by mutual agreement and thus avoid surprises or misunderstandings.

Don't make promises that we can't keep


We will always speak to you with the truth, we will be clear and specific and we will be attentive to your concerns and special requests and we will do everything possible to attend to them, if the solution is not in our hands, we will do everything possible to investigate and propose different alternatives.

Respect your rules and values


Each group is special and as such we adapt to your rules, values and beliefs, we will follow your instructions and we will also communicate them to our suppliers so that you feel at home.

Be open, creative and flexible


Experience has taught us that when organizing a group trip there are always many factors to consider, so we anticipate any eventuality that may arise and if necessary we make modifications, always taking into account the best options for your group. We also know that there are details that make a difference and that help create a unique experience, so we seek to go further and positively surprise you.

Admit mistakes and correct them quickly


Sometimes no matter how hard we try we are human beings and we can make mistakes, when that happens we will react immediately and keep you informed of the progress of our solutions.

Safety is the most important thing


We are aware of the level of responsibility that the handling of a group represents when traveling to destinations both in Mexico and abroad, so we take all possible precautions to ensure that we guide the groups in the safest way possible

COLABORATE WITH US

Join the team

At Ruta México we are always open to building new relationships and teaming up for a common good, if you share our philosophy and our passion for travel, collaborate with us as a supplier, business partner, guide, travel advisor or volunteer.

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